Refund & Cancellation Policy

We want learners to understand the refund rules before purchasing a Data Academy course.

Standard refund eligibility

A learner may request a refund within 7 calendar days of payment provided that all of the following conditions are met:

• The learner has completed no more than 10% of the course.
• The learner has not submitted assessed projects or a final assessment.
• No course-completion certificate has been issued.
• The request relates to the original learner and payment.

Requests after 7 days

Requests made after the standard 7-day period are normally not refundable. However, Data Academy may review exceptional cases individually, particularly where the learner has made little or no meaningful use of the purchased course. Approval in one exceptional case does not create an entitlement for other cases.

Payment or technical problems

Duplicate payments, confirmed incorrect charges, payment-processing errors, or a verified inability to access the purchased course because of a Data Academy technical issue will be reviewed separately. Where a refund is approved, it will normally be returned through the original payment method subject to the payment provider's processing timelines.

Cancellation

A learner may stop using the course at any time. Stopping course usage does not automatically create a refund entitlement. Refund requests remain subject to the eligibility rules described above.

How to request a refund

Send your request from the email address associated with your learner account and include your name, student ID if available, course name, payment date and reason for the request.

Applicable rights

Nothing in this policy is intended to exclude or limit any remedy or consumer right that cannot lawfully be excluded under applicable law.